Terms of service

These terms apply to your use of lezamachez.shop and to every order you place with ALBERT ARNOLD HEINEN ("we", "us", "our"). By browsing the site or placing an order you accept them. If you do not accept them, please do not use the site.

About us

ALBERT ARNOLD HEINEN is a business established in Germany, trading online at lezamachez.shop. Our contact details appear in the Contact information policy and in the footer of every page.

Products and descriptions

We describe products as accurately as we can, including fabric composition, measurements, lining and the contents of the parcel. Screen settings vary, so colours may differ slightly from the photographs. Where a garment is shown styled with other pieces, those pieces are not included unless the product page says so.

Orders and acceptance

Your order is an offer to buy. We accept it when we send the order confirmation email, and the contract is formed at that point. We may decline or cancel an order if an item is unavailable, if a price or description error is obvious, or if we reasonably suspect fraud. If we cancel, we refund anything you have paid in full.

Prices and payment

Prices are shown in the currency displayed at checkout and include German VAT where applicable. Delivery costs are added at checkout and shown before payment. We may change prices at any time, but changes never affect orders already confirmed. Payment is processed by our payment provider, and we never see or store your full card details.

Right of withdrawal

Consumers in the European Union may withdraw from an online purchase within 14 days of delivery, and we extend our own return window to 30 days. The conditions and the return process are set out in our Refund policy, which forms part of these terms.

Availability and substitution

Stock is shared across sales channels and can sell out between your visit and checkout. We do not substitute items without asking you first.

Intellectual property

The text, photography, graphics, logos and layout of this site belong to us or are used with permission. You may not copy, republish or use them commercially without our written consent.

Liability

We are liable without limitation for damage arising from injury to life, body or health, for intent and gross negligence, and under the German Product Liability Act. For slight negligence we are liable only for breach of a material contractual obligation, and only for the foreseeable damage typical for this type of contract. Nothing in these terms limits your statutory rights as a consumer, including the statutory guarantee of conformity.

Governing law and disputes

These terms are governed by the law of the Federal Republic of Germany. The mandatory consumer-protection rules of the country in which you have your habitual residence remain unaffected, and consumers in the European Union may also contact the European Consumer Centre in their country for help.